Privacy Policy

This Privacy Policy sets out how Mainspring ("we", "us", "our") handles personal information collected through our website at mainspringedpo.pro and through direct communication with our workshop. We respect your privacy and handle all information with the same careful attention we give to the timepieces entrusted to us.

1. Information We Collect

When you submit an enquiry through our contact form or communicate with us directly, we may collect:

• Your name and contact details (telephone number and email address)
• Details about the timepiece you wish to have assessed or serviced
• Any additional information you choose to share in your message

We also collect non-personal technical information through standard web analytics, including browser type, referring pages, and general geographic region. This data is aggregated and does not identify you individually.

2. How We Use Your Information

Information submitted through our website is used solely to:

• Respond to your enquiry and arrange an assessment or service appointment
• Communicate with you about the progress of ongoing work
• Send relevant follow-up correspondence where you have indicated interest

We do not use your contact details for unsolicited marketing, and we do not share or sell your information to third parties for commercial purposes.

3. Legal Basis for Processing

Our processing of your personal data is based on your consent (by submitting an enquiry form) and on our legitimate interest in responding to service requests. Where we retain correspondence relating to a completed service, this is held on the basis of legitimate interest to manage warranty queries and maintain service records.

4. How Long We Keep Your Information

Enquiry correspondence is held for a period of up to two years to allow us to respond appropriately to follow-up questions about completed work. After that period, records are reviewed and deleted unless there is an ongoing need to retain them.

5. Data Storage and Security

Your information is stored on password-protected systems accessible only to our workshop team. We take reasonable steps to protect information you share with us from unauthorised access, though no transmission over the internet can be entirely secure. We encourage you to contact us by telephone if you have concerns about sending sensitive details online.

6. Cookies and Analytics

Our website uses cookies to understand how visitors interact with our pages and to improve the browsing experience. You can manage your cookie preferences at any time through our Cookie Policy page. Continuing to browse the site without adjusting your settings is taken as acceptance of cookies as described.

7. Third-Party Services

Our website may use third-party tools such as Google Analytics to help us understand site usage. These services operate under their own privacy terms. We do not control the data practices of external platforms and encourage you to review their policies where relevant.

8. Your Rights

You have the right to ask us what personal information we hold about you, to request corrections, and to ask us to delete your records. To make any such request, please write to us at [email protected] or contact us by telephone. We will respond within a reasonable period.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable requirements. The date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.

10. Contact

If you have any questions about how we handle your information, you are welcome to reach us:

• Email: [email protected]
• Telephone: +66 53 274 8061
• Address: Mainspring, 59 Nimmanhaemin Road, Suthep, Chiang Mai 50200, Thailand